Returns & Exchanges
At Neuro, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once approved, download and print your prepaid shipping label and attach it securely to your original packaging.
Drop Off Package
Deliver your package to the nearest authorized carrier location or schedule a pickup at your convenience.
Receive Refund or Exchange
After our warehouse team inspects your items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing